WarrantyMagniumgear warrants its products to be free from defects in material and workmanship during the warranty period; when given normal, proper and intended usage. If a product proves to be defective in material or workmanship during the warranty period, Magniumgear will, at its sole option, repair or replace the product with the same product or similar product. The replacement product assumes the remaining warranty of the original product or 30 days, whichever provides longer coverage for the customer.
FIRST YEAR Two-Step WARRANTY (excludes chassis) – USA(within the Contiguous 48 States) Our product is the most reliable and of the highest quality available. Magniumgear stands behind our products! That is why we have included a comprehensive 5 year limited warranty with all of our products. At Magniumgear, our commitment to highest quality is what drives our business every day. That's why when we say our products are backed by a first year "two-step" warranty, we mean it. If you experience a quality problem with a Magniumgear product under warranty, getting things up and running again is simple:
Step One: Contact Magniumgear USA customer service at (909)598-2115 or email us at support@Magniumgearusa.com to obtain a Return Material Authorization Number (RMA#). Returned merchandise without RMA# will be returned to the sender.
Step Two: Magniumgear USA will ship a new replacement product, once the defective product is received. It's that simple.
I. Duration of the WarrantyA. Magniumgear Fan products are warranted for five (5) years for parts and labor.
B. Magniumgear Chassis products have a limited warranty-
1. FANS - 2 years
2. I/O Port - 2 years
3. PWM Hub -2 years
4. LED Strip - 2 years
5. LED On/Off Switch - 2 years
6. Chassis - 5 years
7. Front and Top Panels - 5 years
8. Riser Cable - 2 years
II. Who Is Covered Under the WarrantyThe warranty is non-transferable. Only the original customer is covered under the warranty.
III. What Is and Is Not Covered Under the WarrantyIt is important to note that our warranty is not an unconditional guarantee for the duration of the warranty. Should the product, in Magniumgear' opinion, malfunction within the warranty period, Magniumgear will at its discretion repair or replace the product that is equal or greater in value depending on supply. Any replaced parts become the property of Magniumgear. The warranty does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications. The warranty does not cover any events including but not limited to:
• Any damages unrelated to manufacturing defects.
• Any unsuitable environment or use of the product in Magniumgear' opinion.
• Any product which has been modified without official permission from Magniumgear, or on which the serial number or warranty sticker has been defaced, modified, or removed.
• Damage, deterioration or malfunction resulting from: Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.
• Third party products using Magniumgear components will not be covered by warranty. Contact the vendor or the manufacturer for information about servicing.
• Repair or attempted repair by anyone not authorized by Magniumgear
• Any shipment damages (claims must be made with the carrier).
• Magniumgear does not cover warranty for display samples and opened box items.
• Unauthorized repairs to a Magniumgear product will void the warranty offered by the warranty. Magniumgear reserves the right to refuse to service any product which has been altered, modified or repaired by non- Magniumgear service personnel.
•Magniumgear does not warrant that this product will meet customer's requirements. It is the customer's responsibility to determine the suitability of this product.
• Removal or installation charges.
• Magniumgear reserves the right to replace the product with a service product at their sole discretion at any time.
IV. Limitations of Implied WarrantiesThere are no other oral or written warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.
V. Proof of PurchaseIn the unlikely event that warranty service is required, Magniumgear will request a proof of purchase (store receipt or invoice) and the user must provide that in order to receive warranty service unless permitted otherwise.
VI. Exclusion of Damages (Disclaimer)Magniumgear’ sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. Magniumgear shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service, lost of data and loss of business), or liability in tort relating to this product or resulting from its use or possession.
VII. Service DOAOn rare occasions, a newly purchased Magniumgear product may be delivered in non-working order. We are working to avoid these issues, but unfortunately, these situations may arise from time to time. Within the 15 calendar days of purchase, should you experience an issue with your new Magniumgear product, we ask you to return the product to the place where it was originally bought. You will be required to give a proof of purchase.
VIII. Local Law and Your WarrantyThis warranty gives you specific legal rights. You may also have other rights granted under local law. These rights may vary.
IX. For Warranty Service.In the event that warranty repair or replacement is necessary, Magniumgear will request and you must provide proof of purchase (store receipt or invoice) in order to receive warranty service. In North America: Within the first 30 days of purchase, please return your product to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact Magniumgear Customer Support for assistance and instructions. Magniumgear will not accept returns without prior approval and an RMA number.
In Europe: Within the first year after purchase, please return your product to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact Magniumgear Customer Support (see above) for assistance and instructions. Magniumgear will not accept returns without prior approval.
Outside North America and Europe: If your product needs to be returned within the warranty period, please do so through the retailer or distributor from whom you purchased the product.